All billing issues and payments in the JibJab mobile app are handled solely by Apple or Google Play, depending on if you have an iOS or Android device. Unfortunately we do not have the ability to cancel or refund memberships purchased through the JibJab mobile app. 

If you would like to request a refund from Apple, you can view their refund request instructions here: https://support.apple.com/en-us/HT204084 

If you would like to request a refund from Google Play, your can find their refund request instructions here: https://support.google.com/googleplay/answer/2479637?hl=en