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Why isn't my payment being accepted?

We accept payments using any valid credit or debit card carrying a Visa, MasterCard, American Express, or Discover logo. 

We also accept payments through PayPal with a valid bank account or credit/debit card attached to the account.

If your credit card information is not being accepted by our site, please try the following :

  • Turn off any ad-blockers in your browser, as ad-blockers can disrupt JibJab service.
  • Make sure you have entered your Card Expiration Date in the MM / YY boxes. ONLY enter the expiration date listed on your credit card -- not your birthday, or today's date. 
  • Make sure the rest of your information is entered correctly. The CVV code (security code) must be entered correctly for the transaction to complete.



We also have a subscriptions available through Apple/iTunes or Google Play if you download the JibJab mobile app ( You can purchase an annual or monthly membership in the iOS app. The Android app only offers monthly memberships at this time.

If you are still having issues submitting a payment, please contact us at