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My video only shows a black screen or spinning wheel

Usually this happens when your browser encounters and issue with JibJab. Here are a few fixes that should solve the issue: 

  1. Turn off any ad blockers. Ad blockers can interfere with the JibJab video player.
  2. Clear your browser's cache/cookies. 
  3.  Make sure your browser is up to date! We recommend using a browser such as Google Chrome, which updates automatically when you close it. 

You can upgrade your browser to the latest version here:

Unfortunately we no longer support Internet Explorer.