If your friend is unable to view the Ecard you sent them, it may be an issue with their browser. Here are a few fixes that might help: 

1) Make sure they turn off any ad-blockers, as ad-blockers can interfere with JibJab
2) They can also try clearing their browser's cache and cookies.
3) If they are on mobile, they can try copying and pasting the link to your card into their mobile browser directly, as the internal browsers in some apps do not support the JibJab video player.

Your friends never have to pay to see the Ecards you send them. 

If none of these solutions work, feel free to have the recipient contact us directly at help@jibjab.com and we'll be happy to help!