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I keep seeing a blank/black screen or a spinning wheel

Here are some things that you can try that will likely fix the problem:


1. Clear your browser's cache and cookies. Please click here for instructions that apply to your specific browser.

2. Make sure your browser is up to date! We recommend using a browser such as Google Chrome. 

You can upgrade your browser to the latest version here:

3. Turn off ad-blockers if you have any installed -- some ad-blockers can interfere with JibJab's video player!