Here are some things that you can try that will likely fix the problem:

1. If you are not using either Internet Explorer or Mozilla Firefox, try using one of them. The latest versions are at www.getfirefox.com and www.microsoft.com/windows/ie.

2. Clear your browser's cache:

• Internet Explorer 7: On the toolbar, choose 'Tools' > 'Internet Options' > 'General' tab > 'Browsing History' > 'Delete' > 'Delete files'
• Internet Explorer 6: On the toolbar, choose 'Tools' > 'Internet Options' > 'General' tab >'Delete Files'
  
• Mozilla Firefox: On the toolbar choose 'Tools' > 'Options' > 'Privacy' > 'Cache' tab > 'Clear Cache Now'

3. Clear your browser’s cookies:

• Internet Explorer 7: On the toolbar choose 'Tools' > 'Internet Options' > 'General' tab > 'Browsing History' > 'Delete' > 'Delete cookies'
• Internet Explorer 6: On the toolbar choose 'Tools' > 'Internet Options' > 'General' tab > 'Delete Cookies'
• Mozilla Firefox: On the toolbar choose 'Tools' > 'Options' > 'Privacy' > 'Cookies' > 'Clear Cookies Now'

Please note that our site does NOT work well with the AOL browser.